SHIPPING

 

All of our orders are hand packed by the team in the UK, we use Royal Mail signed for services to ensure that all of your orders make it to you without any hassle.

 

Orders that contain clothing may take longer to arrive than non clothing orders, as they will be made to order and then from here they are expected to take 1-3 days after posting.

 

Orders that are outside of the UK are hand picked, packed and posted within the same time frame however please expect the order to take 7-10 days to arrive with you after posting.

 

You will receive a confirmation email as soon as your order has been shipped to the contact method that you provided upon checkout.

 

If your order arrives with any damage or missing items then please contact us on info@ratdog.co.uk with photographic evidence as well as your order number.

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RETURNS

 

Unfortunately we cannot accept any returns unless the order has arrived damaged from postage, if this happens to you then get in touch with us to resolve this matter.

 

All of our orders are quality checked before they leave the unit which means that the above should never happen.If you have ordered clothing from us but you ordered the wrong size, then we are happy to offer a replacement on the following terms:

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1. The clothing must be unused and be in the original packaging

 

2. No damage has occurred after opening the package

 

3. The clothing should be in a condition that allows us to resell

 

4. The return will need to be shipped back to us at your own costs including the shipping for the replacement

 

 

TERMS & CONDITIONS

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These terms and conditions shall govern your use of our website (www.ratdog.co.uk).

By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

If you place an order on our website, we will ask you to expressly agree to these terms and conditions.

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You must be at least 16 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.

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Copyright Notice Copyright (c) 2025 Ratogmedia. Subject to express provisions of these terms and conditions:

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• We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

• All the copyright and other intellectual property rights in our website and the material on our website are reserved.

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Licence to use website you may:
 

• View pages from our website in a web browser

• Download pages from our website for caching in a web browser

• Print pages from our website

• Stream Audio and Video files from our website

• Use our website services by means of a web browser, subject to the other provisions of these terms and conditions

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Except as expressly permitted, you must not:

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• Download any material from our website or save any such material to your computer

• Use our website for any purpose other than personal and business purposes

• Edit or otherwise modify any material on our website

• Republish, sell, rent, sub-license, exploit for commercial purposes or redistribute material from our website

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We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

You must not:

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• Use our website in any way that is unlawful, illegal, fraudulent or harmful

• Use our website for any malicious activity, including introducing malware

• Conduct any systematic or automated data collection activities without our express written consent

• Access our website using automated means unless for search engine indexing

• Violate the directives set out in the robots.txt file for our website

• Use data from our website for direct marketing purposes

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Products

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• The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer

• We may periodically change the products available on our website and do not undertake to continue to supply any particular product

• Prices stated on our website may be incorrect

• The sale and purchase of products through our website will be subject to terms and conditions of sale

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Third-Party Websites: Our website may include links to third-party websites. We have no control over, and accept no responsibility for, the content of third-party websites.